If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.

 If you want to change or cancel your order, please contact us here.

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at Click to track order. Please allow 1-2 business days for tracking information to be available.

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

If you don’t get your package 60 days after it was shipped, please contact us at support@slowdiy.com We’ll either resent a new one to you or give you a full refund.

Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances) 
Processing Time: 2-5 business days
Standard Shipping Time: 7-12 business days
PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

For more information, please click on our shipping policy.

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

• Brazil
• Philippines
• Indonesia
• Cuba
• Iran
• Sudan
• Syria
  

• $7.99 for order value not above $99.
• Free shipping on orders over $99 (after discounts, excluding taxes).

We work with USPS, DHL eCommerce, FedEx, DHL Express and UPS which are high reputation carrier to ensure smooth delivery. We own direct carrier account to make sure shipping service is expected. We provide door to door service.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe. For more information about our privacy policy, click here.

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.

Yes, we provide mosaic kits for all designs available on our website.

All other mosaics are made upon request, ensuring each piece is handcrafted with care before shipping

We are recognized as industry leaders, employing top local and international artists who use premium stone and glass to handcraft every mosaic.

No, we focus entirely on designing and creating the best mosaic pieces in the market.

Extra tiles are included as a precaution to ensure easy replacement if any pieces come loose during shipping. This does not indicate damage, as our mosaics are meticulously handcrafted.